Frequently Asked Questions (FAQ)

Yes. Our website uses SSL certification, which guarantees that your personal and payment information is encrypted and secure. We also partner with trusted payment platforms, and we never store your payment details.

Do all orders come with a tracking number?

Yes. Every purchase is shipped with a tracking number so you can follow your order.

When will I receive my tracking number?

Tracking numbers are emailed within 3 business days after your order has been processed.
If you have not received it by then, please email sac@dermarize.com with your order number.

My tracking number is not updating. What should I do?

This is common during international transit, especially between countries. Updates will resume once the package is scanned by U.S. Customs and USPS. Rest assured—your order is on the way.